Virtual care with Microsoft Teams
Share your station's cameras and ProEX in a Teams meeting, and know what works differently.
What this is: how to run a consult in Microsoft Teams from your Visionflex station.
Who it’s for: nurses, health workers and teams whose clinicians prefer Teams.
Join the Teams meeting
- Open Teams or Outlook and join or start the meeting.
- In the pre-join screen, check the speaker, microphone and camera. If you can’t see them, go to More (…) > Settings > Devices once you are in the meeting.
- Choose the speakerphone (for example, the Jabra speakerphone) as the microphone and speaker. Check the level meter moves when you speak.
- Make sure an HDMI monitor isn’t selected as the speaker.
- Use Change Camera to pick the integrated camera or the patient camera.
Share ProEX
- Open ProEX from the desktop shortcut and log in as the clinician.
- In Teams, click Share, choose Window and select the ProEX window.
- The clinician now sees ProEX, including the examination camera and readings.
What works differently on Teams
| On Teams | On Vision |
|---|---|
| Stethoscope sounds don’t come through. Teams doesn’t carry the low-frequency audio a stethoscope needs. | TrueSteth streams heart and lung sounds, and the clinician controls filters and gain. |
| One face camera at a time. | Several cameras and devices at once. |
| The clinician can’t move the PTZ camera or click through ProEX. | The clinician can drive the PTZ camera and interact with ProEX. |
If the consult needs auscultation or the clinician needs to drive the camera, use Vision for that consult.
Troubleshooting Teams
They can’t hear you
- Check you aren’t muted in Teams or on the speakerphone.
- In Windows Settings > Privacy, allow Teams to use the microphone.
- In Teams Devices, select the speakerphone microphone and check the meter moves.
You can’t hear them
- Turn up the system volume and select the right speaker in Devices.
- Turn off Bluetooth if audio is going to another device.
- Make sure an HDMI monitor isn’t set as the speaker.
The camera isn’t working
- Open the webcam privacy shutter or remove the PTZ lens cover.
- Close other apps that might be using the camera.
Video or audio stutters
- Turn off incoming video with More (…) > Turn off incoming video.
- Stop large uploads or downloads.
- Try Teams in the Edge or Chrome browser.
Last resorts: leave and rejoin, or sign out of Teams, quit and sign back in. Use a phone dial-in as an audio backup.
Downloads
Related guides
Need help?
Your Visionflex team is here to support your rollout, training and day-to-day use.
Visionflex support: visionflex.com/support | support@visionflex.com | +61 2 8914 4000 (9am to 5pm AEST)
Visionflex acknowledges the Traditional Custodians of Country throughout Australia and pays respect to Elders past, present and emerging.