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Joining a Vision consult: a guide for clinicians

What GPs, specialists and allied health clinicians need to know before their first virtual consult.

What this is: a quick guide for clinicians joining a consult with a patient who is at a home, clinic or community site with a Visionflex virtual care station.

Who it’s for: GPs, nurse practitioners, specialists and allied health clinicians. Site managers can send this link to any new clinician.

Prefer video? Watch Guide for doctors connecting over Vision on the Visionflex support page.

How it works

A trained nurse or health worker is with the patient. They bring the virtual care station to the bedside or consult room and become your hands. You see and hear what you need through the station’s cameras and clinical devices, all in one call.

Join the call

  1. Open the link in your invitation email or calendar booking. Use an up-to-date browser such as Chrome or Edge on a computer, tablet or phone.
  2. Enter your name and click Allow when the browser asks to use your camera and microphone.
  3. Wait in the lobby. The site team admits you.

You don’t need an account, a login or any software. If you consult often, ask the site for their permanent meeting room link and save it.

What you can do on the call

  • See the patient clearly. The patient camera can pan, tilt and zoom. Ask the site to unlock the controls so you can drive it yourself.
  • Examine skin, wounds, ears and throat. The nurse uses the examination camera or otoscope as you guide them.
  • Listen to the heart and chest. Accept the TrueSteth invitation to hear the digital stethoscope live. You can change the filters and gain yourself.
  • Review vital signs and ECG. Readings from the blood pressure monitor, pulse oximeter, thermometer and ECG come through ProEX, shared on the call.
  • Take and mark up images. Snapshot any feed, then mark it up together in the Gallery.
  • Bring others in. Family, a specialist or an interpreter can join from their own link.

Good practice

  • Book a test call first. Ten minutes with the site team before your first patient session saves time later.
  • Agree a fallback. Swap direct phone numbers in case video drops.
  • Ask for the pre-read. A short summary, medication list and recent observations before the call makes the consult faster.
  • Agree who documents what. You document in your own clinical system. The site documents in the patient’s care record. Agree how your plan and orders get back to the site.
  • Know when to stop. If the patient needs a physical exam or urgent transfer, say so. The site follows its escalation pathway.

Billing

Video consults can be billed under MBS telehealth items where you meet the eligibility rules. Billing sits with you and your practice. Check MBS Online for current items and rules.

Privacy and security

Calls are encrypted. Images and readings captured in ProEX are saved to the patient’s record at the site. Vision deletes snapshots, chat and files when the session closes, and keeps only a basic session log. Sessions are not recorded.

Related guides

Need help?

Your Visionflex team is here to support your rollout, training and day-to-day use.

Visionflex support: visionflex.com/support | support@visionflex.com | +61 2 8914 4000 (9am to 5pm AEST)

Visionflex acknowledges the Traditional Custodians of Country throughout Australia and pays respect to Elders past, present and emerging.