Welcome to the Visionflex Resource Centre
Your home for virtual care guides, templates and checklists.
What this is: your home for practical guides, ready-to-use templates and quick checklists that help your team deliver virtual care well.
Who it's for: nurse managers, facility managers, care staff, and the executive and quality leads who support them.
Virtual care works best when it sits inside everyday routines, not beside them. This Resource Centre gives your team the tools to make that happen: clear steps for running a consultation, templates you can adapt in minutes, and short troubleshooting guides for when something needs a quick fix.
Everything here is written in plain language for busy people. Take what you need, when you need it. You don't have to read it cover to cover.
Start here
If you're new to virtual care in your home, these three are the best place to begin:
- Before, during and after a virtual care consultation — the core workflow your team will use every time.
- Setting up your virtual care space — a print-and-pin checklist for the room and your equipment.
- Troubleshooting: hardware and software — fast fixes before you call support.
What's in the Aged Care section
The Aged Care section is organised into six categories so you can find things fast.
| Category | What you'll find |
|---|---|
| Getting started | Why virtual care, how it helps you meet the Strengthened Aged Care Quality Standards, and how Visionflex fits your care model. |
| Setup & equipment | Room setup, virtual care equipment and peripherals, connectivity, and troubleshooting. |
| Clinical workflows | How to run each type of consultation: the core workflow, handover, wound care, virtual emergency pathways and more. |
| Policies, procedures & compliance | Editable policy and procedure templates, a readiness audit, and privacy and records guidance. |
| Communications & consent | Ready-to-use consent forms, letters, FAQs and provider emails. |
| Training & proof | Your training pathway, change-management tips, and real stories of what good looks like. |
Other settings Visionflex supports, including Rural Health, Remote Health, In-Home Care, Indigenous Care and General Practice, will appear here as their own sections as the Resource Centre grows.
A quick word on what good looks like
Homes that get the most from virtual care treat it as part of clinical care, not a separate task. Residents are offered it by choice. Nurses use it to get faster access to GPs and specialists. Conditions are managed in place, which means fewer avoidable hospital transfers and less disruption for residents. Virtual care can reduce avoidable hospital admissions by around 20 to 40 percent when conditions are managed on-site.
That's the goal this Resource Centre is built to support.
Need help?
Your Visionflex team is here to support your rollout, training and day-to-day use.
Visionflex support: visionflex.com/support | support@visionflex.com | +61 2 8914 4000 (9am to 5pm AEST)Visionflex is ISO 27001 and ISO 13485 certified and a member of the Australasian Institute of Digital Health.
Visionflex acknowledges the Traditional Custodians of Country throughout Australia and pays respect to Elders past, present and emerging.